FAQ Departing From Australia

With KLM Royal Dutch Airlines you can benefit from great fares and numerous choices of connections from 8 Australian cities to Amsterdam and more than 80 destinations in Europe.

KLM does not operate directly to Australia and cooperates with multiple partner airlines from all Australian major cities to Asian or Middle Eastern gateways, where you connect to a KLM operated flight onto the worldwide Air France KLM network, via Amsterdam Schiphol Airport.

My Trip

Can I manage my flight online?

Yes, most of our tickets are changeable online via "MyTrip". Should you have any difficulties, please contact our Sales and Service team at 61 2 9338 2263

Can I cancel my flight online?

To cancel your flight, please call our Sales and Service team at 61 2 9338 2263.

How can I modify my name on the ticket?

Any changes made to the name are restricted. If you see any mistake with your name, please call our Sales and Service team at 61 2 9338 2263 as soon as possible.

Please keep in mind that tickets are non-transferable.;

Can I check in online for my flight out of Australia?

Online check in is available departing Australia for the Air France or KLM operated sector only. However, please note that online check-in might not be available for some destinations and some partner airlines. We recommend you to visit your operating airline on the respective partner airline website. If you are unable to check-in online, that is not a problem, you will be able to do your check-in at the airport on the day of departure. Please make your way to your operating carrier check-in counter.

Does KLM warn me in case of delay or changes on my flight?

KLM or our partner airlines will contact you in case of any changes, delay or cancellation.

Please make sure to provide correct email and phone number and to update your details in your booking via MyTrip.

On board

Can I reserve my seats online?

Yes, you have the option of purchasing a preferred seat online via ‘‘My Trip” up to 30 hours before departure or via “Check-in” from 30 hours until 2 hours prior to departure for the flights operated by Air France or KLM.

Can I order a special meal (kid, kosher, halal, vegetarian, gluten-free, etc.)?

Yes you should be able via "MyTrip" up to 24 hours prior to departure for KLM or Air France – operated flights only. Should you encounter any issues booking your meal, please call our Sales and Service team at 61 2 9338 2263.

Please note that if you are travelling via a partner airline for any part of your trip, you will need to contact the operating airline directly to order your meal.

Flying Blue and Airline Partners

Do I earn miles flying out of Australia?

Yes, Flying Blue members flying on AF or KL marketed flights from Australia earn miles. (AF or KL coded flight number). Members also earn points on Skyteam marketed flights, i.e. Garuda, Korean Air, etc. Members of Flying Blue, can also earn Miles and XP (Experience Points) on flights marketed as Qantas (QF) and operated by Qantas.

Exception: Etihad operated flights

If you are a member of another alliance, you can accumulate miles on your flight operated by members of this alliance by registering your frequent flyer in your booking.

More information

Can I redeem my Miles flying out of Australia?

Flying Blue has many airline partners allowing you to spend your Miles on flights out of Australia.

Skyteam partners: China Airlines, China Eastern, Delta, Garuda, Vietnam Airlines, Xiamen Airlines, Korean Airlines.

Non Skyteam partners: Air Calin, Air Mauritius, Japan Airlines, Malaysian Airlines, Qantas.

For more information, check the Flying Blue website.

Can I use my Miles to pay the change fee of my tickets?

It is not yet possible to use your Miles to pay for the change the fee of a non-award ticket. However it is now possible to pay for your tickets with a combination of Miles & Cash. You can pay up to 25% in cash using a credit card.

I am a Flying Blue Elite/Elite Plus member, can I enjoy my benefits on your partner airlines when departing from Australia?

You can enjoy all the benefits of our reward program if you are flying on a Skyteam partner (SkyTeam operated flight) departing Australia. Please note that if you booked with a non-SkyTeam partner/non airline partner of Flying Blue, you will not be entitled to your free extra baggage allowance, lounge access and other Flying Blue benefits in Australia.

*NEW*: As of 9 December 2019, Flying Blue members now have access to additional benefits such as priority airport services and additional checked baggage allowance when traveling on Qantas.

Can I use my Miles to buy an extra option?

Yes you can use your Flying Blue Miles on KLM or Air France operated flights to purchase extra options such as preferred seat, Economy Comfort etc. It is however not possible to purchase an extra baggage from Australia. Go on "MyTrip" to book your paid option using Flying Blue Miles on a KLM or Air France operated flight. You can also contact Flying Blue directly: +61 28 223 98 35 (Monday to Friday: 8:00 AM to 8:00 PM and Saturday - Sunday: 9:00 AM to 5:30 PM Sydney local time).

Can I upgrade my ticket with my Miles on a flight operated by another airline?

Yes it is possible to upgrade with your Miles on some partner airlines on specific booking classes. Please visit the Flying Blue website or contact Flying Blue.

Lounge Access

What lounge will I be able to access when travelling in Business Class?

Travelling in Business Class you will have access to the operating carrier lounge. Please note that the operating carrier may use another airline lounge.

Can I access the SkyTeam lounge in Sydney?

All international Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities.

SkyTeam Elite Plus members, regardless of their travel class, are allowed access to a SkyTeam lounge at a particular airport if traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline. In addition, SkyTeam Elite Plus members are allowed to invite a guest, who is also traveling on a flight operated by a SkyTeam member airline, to join them in the lounge. The guest does not necessarily need to travel on the same flight as the SkyTeam Elite Plus member.

  • Access to a lounge must be within a 24-hour window before the scheduled departure time of the flight at the airport in question
  • Lounge access is possible only at your departure airport and not on arrival, unless you are connecting to a domestic flight or other qualifying international flight

Baggage Allowance

Hand Baggage

How much baggage allowance am I entitled to?

  • Economy: 12 kg 
  • Business: 18 kg 

*Our partner airline may be more restrictive, please check with our partner, because the more restrictive allowance will apply. To check the baggage allowance of our partner, please check on their website. To be accepted in the cabin, your hand baggage must not exceed the following dimensions: 55 x 25 x 35 cm / 21 x 13 x 9 in (including pockets, wheels and handles).

The total combined weight of your hand baggage and accessory must not exceed 12 kg / 26 lb or 18 kg / 40 lb, depending on your travel cabin.

In addition to your hand baggage, you may also transport 1 accessory. This includes your choice of one of the following:

  • Handbag
  • Notebook computer
  • Camera, etc.

Checked Baggage

How much baggage allowance am I entitled to?

  • Economy : 1 x 23kg
  • Business : 2 x 32 kg

If you have a stopover, your baggage allowance may change, please contact our Sales and Service team at 61 2 9338 2263.

Can I purchase online an additional baggage allowance on departure from Australia?

On departure from Australia, an additional baggage allowance cannot be purchased online, as your first flight will be operated by another airline. Therefore, our partner airline excess baggage policy will apply In order to obtain the cost, please contact the airline operating your first flight. The first airline will be able to check your baggage to your final destination. However, if you are having a stopover and travelling with extra weight, you will have to pay extra baggage/extra weight fee for all your flights according to each carrier’s policy. For your inbound flights the same rule of the first carrier baggage allowance will apply. To know the cost of extra baggage, please contact our Sales and Service team at 61 2 9338 2263.

If the partner airline loses my baggage, who do I contact?

The last operating carrier is responsible for the tracking of your delayed or lost baggage. Therefore upon arrival to Australia, please contact the last operating airline.

Special Baggage

I am travelling with a bike / sport equipment, do I need to pre-book?

Some sports equipment needs to be pre-arranged. Read more about the rules with regards to special baggage items. Please call our Sales and Service team at 61 2 9338 2263 at least 48 hours prior departure to arrange transportation of your item.

Different rules may apply on flights provided by our partner airlines. To obtain the cost of carrying your equipment from Australia please check with your first operating carrier.

Animals

Can I travel with my animal from/to Australia?

Unfortunately we are unable to provide animal transportation out of Australia

Passengers Assistance

Does KLM provide any services for passengers with disabilities?

Please note that in Australia, your first flight will be operated by another airline. In such cases, please request special assistance via that airline.

Make sure to request special assistance as far in advance of your flight as possible, but at least 48 hours before departure, to give the airline enough time to arrange it for you.

Can my child be unaccompanied?

KLM does not offer UMNR (Unaccompanied Minor) services to/from Australia.

For other routes with connections to AF or DL only, UMNR may be permitted, conditions and fees will apply. Please call our Sales and Service team at 61 2 9338 2263, prior to making any booking to check all conditions and process and cost.

Contact Us

How can I contact KLM after closing time of the Australian line?

For after-hours emergency, you can call our contact center in the Netherlands at +31 20 474 7747 (international rates apply). Our social media teams are available 24/7 to answer any questions you may want to ask through Twitter or Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

Are you offering service in English around the world?

Yes KLM provides service in English for its customers worldwide.

I have a voucher (EMD) how can I use my voucher?

If you have a voucher, please call our Sales and Service team at 61 2 9338 2263 and our agents will be pleased to assist you.

I have purchased a ticket and will not be able to take one of my flights; will my reservation still be valid?

As per IATA (International Air Transport Association) rules, all tickets must be used in sequential order. Therefore if you are unable to take one of your flights, please call our Sales and Service team at 61 2 9338 2263 or click here MyTrip to manage your booking.